Terms & Conditions

Welcome to My Maple North. These Terms and Conditions ("Terms") constitute a legally binding agreement between you and My Maple North Canada Inc. ("My Maple North," "we," "us," or "our") governing your use of our lottery ticket service.

1. Acceptance of Terms

By accessing or using My Maple North, you confirm that:

• You have read, understood, and agree to these Terms
• You are at least 19 years of age
• You are legally permitted to participate in lottery activities in your jurisdiction
• You will comply with all applicable laws and regulations
• The information you provide is accurate and complete

2. Eligibility Requirements

Age Requirement

You must be 19 years of age or older to create an account and purchase lottery tickets through My Maple North.

Geographic Restrictions

Our services are available only to residents of Canada who are physically located in Canada at the time of purchase. We use geolocation technology to verify your location.

Verification

We reserve the right to request identity verification documents at any time. Failure to provide requested verification may result in account suspension or termination.

3. Account Registration and Security

Account Creation

To use our services, you must:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Create a strong, unique password
• Keep your login credentials confidential
• Notify us immediately of any unauthorized use

Account Responsibility

You are solely responsible for all activities that occur under your account. You agree to:

• Not share your account with others
• Not allow anyone else to access your account
• Not create multiple accounts
• Not impersonate any person or entity

4. Lottery Ticket Purchases

Official Tickets

My Maple North acts as a licensed intermediary for purchasing official lottery tickets on your behalf. All tickets purchased through our platform are authentic lottery tickets issued by authorized lottery corporations.

Purchase Process

When you place an order:

• You authorize us to purchase the specified lottery tickets on your behalf
• Purchases are final and cannot be cancelled once processed
• You will receive electronic confirmation of your purchase
• Tickets are securely stored and registered to your account

Payment

You agree to pay all applicable fees and charges associated with your purchases. Accepted payment methods include credit cards, debit cards, and other approved payment systems.

5. Prizes and Winnings

Prize Claims

If you win a prize:

• You will be notified via email and/or through your account
• Small prizes may be automatically credited to your account
• Larger prizes require identity verification and claim procedures
• You are responsible for any applicable taxes on winnings

Unclaimed Prizes

Prizes must be claimed within the time period specified by the relevant lottery corporation. Unclaimed prizes are forfeited in accordance with lottery regulations.

6. Responsible Gaming

Commitment

We are committed to promoting responsible gaming. We provide tools to help you:

• Set deposit limits (daily, weekly, monthly)
• Set time limits for playing
• Take a break from our services
• Self-exclude permanently or temporarily

Problem Gaming Recognition

If we identify signs of problem gaming behavior, we reserve the right to:

• Contact you with resources and support
• Implement additional limits on your account
• Require mandatory breaks or cooling-off periods
• Suspend or close your account if necessary

7. Prohibited Activities

You agree not to:

• Use our services for any unlawful purpose
• Attempt to manipulate, hack, or interfere with our systems
• Use bots, scripts, or automated tools
• Engage in fraudulent activities
• Purchase tickets on behalf of others
• Resell or transfer lottery tickets
• Abuse our responsible gaming tools
• Provide false information

8. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of My Maple North or its licensors and is protected by copyright and other intellectual property laws.

9. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid for services in the 12 months prior to the claim
• We are not responsible for losses due to technical failures beyond our control
• We are not liable for lottery draw results or prize determinations

10. Indemnification

You agree to indemnify and hold harmless My Maple North, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

11. Account Termination

Termination by You

You may close your account at any time by contacting customer support. Outstanding balances must be settled before closure.

Termination by Us

We reserve the right to suspend or terminate your account if:

• You violate these Terms
• You engage in fraudulent or suspicious activity
• You fail verification requirements
• Required by law or regulatory authorities

12. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Modifications to Terms

We may modify these Terms at any time. Material changes will be notified via email or prominent notice on our website. Continued use after changes constitutes acceptance of the modified Terms.

14. Governing Law

These Terms are governed by the laws of Canada and the province in which you reside. Any disputes will be resolved in the courts of that jurisdiction.

15. Contact Information

For questions about these Terms:

• Email: [email protected]
• Phone: +1 (514) 788-4500
• Mail: My Maple North Canada Inc., 1255 University Street, Suite 800, Montreal, QC H3B 3X3